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FACTURAgem is our invoicing solution specialized in the Spanish market, with customized taxes, options and support for Spain.

If you invoice from a different country, you'd probaly prefer to use our international version: invoicefu.

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Frequently Asked Questions

What is FACTURAgem? back to top

FACTURAgem is an online service for managing your invoices in a simple and effective way.

FACTURAgem does only one thing, but does it very well. Our commitment is being the easiest and most convenient online invoicing service.

You don't need to install anything and you can work from any computer, laptop, ipad or tablet pc as long as you have internet available.

If you are a web developer, mobile apps developer or an integrator, you can find how yo use our powerful API and components in our developers section.

Why another invoicing software? back to top

FACTURAgem is the result of the frustration we experienced when making our invoices, which are pretty simple.

If you need to make many complex invoices a month, you will probably need to use a full-fledged system, but those systems are complex and don't let you make a quick invoice and forget about everything else.

Our goal was helping people with simple invoicing requirements and make the whole process hassle-free. We did everything we could to achieve it, and now making your invoices with FACTURAgem is even easier than with a spreadsheet.

How can we keep our prices so low ? back to top

FACTURAgem plans & prices have been specially designed for freelances and small companies. Being a small company ourselves, we know how important is to pay a right price for the right tool. Unfortunately, many times the prices can be unaffordable for individuals and small companies. We have chosen to keep our prices as low as possible, so we can help the largest number of small companies and professionals.

To keep the pricess low, we have optimized our resources. Instead of trying to make everything ourselves we contract our servers and our storage to specialized companies. Besides, since our service is simple and easy to use, we don't need to keep a dedicated support team. The same people developing our service are the ones answering to your support questions

Can I use FACTURAgem from outside of the US ? back to top

Absolutely! You can use FACTURAgem from anywhere in the world, as long as you have internet.

Since there is nothing to install and your data are stored safely in our servers, you don't need to worry about anything.

And don't worry if you need to connect from a hotel, an airport, your client's or any public network. Communications between the computer and FACTURAgem are always encrypted, so you are totally safe with us.

Do you support different currencies and taxes ? back to top

When you sign up, FACTURAgem will configure your account autmatically for the currency and taxes in your local area.

However, should you need to change these values, you can do so at any time you want. You can even send invoices in different currencies in case you need it

How can I contact you directly ? back to top

We love to hear about our users! Please use our contact form. If you have any problems with the form and you need to contact us directly, send an email to hello @ FACTURAgem . com. Please note direct communications by e-mail will be a bit slower since they come from out of our regular support workflow.

Can I change to another plan? back to top

Yes, of course. Why couldn't you?. Just choose the new plan and it will be available right away. Please take into account we cannot refund any unused periods on a given plan

For how long will my data be available? back to top

How about forever?. We will never archive or remove any of your data —unless you choose to delete them yourself. Even if you don't renew your plan because you are not going to use the service for a while, we will keep your data in our servers.

Some people decide to register for the service, try it and never use again. Owners of accounts on the free plan with long periods of inactivity could be eligible for removal. In that case, they would be contacted three months before the effective removal, and we would provide the means for exporting their existing data.

What happens to my account if I stop paying? back to top

Your account will be downgraded automatically to the free plan. You will be able to view and download your invoices, but you will not be able to create new ones.

In case of long periods of inactivity, accounts on the free plan could be eligible for removal. In that case, they would be contacted three months before the effective removal, and we would provide the means for exporting their existing data.

Is FACTURAgem secure? back to top

Of course! We use industrial-strength security measures to protect your data. All the communications between your computer and FACTURAgem are encrypted and the only way someone could spy them would be peering over your shoulder.

Our servers are updated with the latest security patches, and in case of breakage or disaster, we keep backups of all the data on a separate data center, so we would be able to recover them.

We have been providing an online invoicing system in Spain for the last four years; we have several thousands of active users, and we never had a single security issue so far.

I'm a web/mobile apps developer, can I integrate FACTURAgem with my applications? back to top

FACTURAgem has been designed as a service, so it can be used both by final users and by other applications that need to generate invoices but prefer not to build an ad-hoc solution. You should be able to create invoices directly from your application in a few minutes.

Please visit our developers section to see how to integrate with us.

Can I customize my invoices? back to top

You can customize your invoices from the design submenu of My account.

You can choose different colors, change the layout position of your data and define wich elements or columns will be present in your pdf.

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